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Website chat widget

Your own live chat for your website — one line of code, no third parties. Outside working hours the conversation moves to email.

Part of the chain

  • Capture
  • Sell
  • Deliver
  • Get paid

What this integration does

  • Added with one line; appearance, greeting and working hours are in the settings
  • The visitor's page trail: you see what the person looked at before writing
  • Outside working hours the conversation does not break off — it moves to email and comes back into the same thread
  • "We reply in about X min." is calculated from real reply times, not from a promise
  • File sending, a "typing…" indicator, language matching the website's language
  • You control which domains are allowed to embed the widget

How it is connected

No programming is needed. You enter the login details yourself, so they stay with you, and every data exchange is visible in the integration log with a timestamp, the response and the reason for any error.

  1. 01

    In the settings you create the widget: colours, greeting, working hours, pre-chat form

  2. 02

    You add one line of code to your website

  3. 03

    The first conversation arrives in the shared inbox together with the visitor's page trail

Where you will see it in the system

An integration is not a separate window — it changes what you see in your daily work. These are the areas where the change is biggest.

Shared inbox The customer wrote on Messenger and a colleague replied by email — the history is still one thread, and nobody answers twice. Sales and pipeline No enquiry gets lost: it lands in the system and is given an owner automatically. Service and sites Customer emails no longer disappear in a mailbox — they become tickets with an owner.

FAQ

Questions about this integration

Did not find your answer? Ask us

How is it different from a standard live chat tool?

The messages do not stay in a third party's tool: they end up in the same inbox as emails, attach to the customer record and can become a ticket or a lead.

What happens when nobody is working?

The visitor leaves an email address, the reply arrives by email, and their answer comes back into the same conversation. The conversation does not break off.

Will we see what the visitor looked at?

Yes. The page trail is shown next to the conversation — what the person read before writing.

Other integrations

Facebook Messenger Page messages arrive in the shared inbox and are answered from the CRM. The remaining 24-hour reply window is shown on screen. Instagram Direct Instagram messages in the same inbox as Messenger and emails — the account is connected separately. Telegram Your own bot, created through @BotFather. No reply window and no middleman — connected in a minute. Rivilė Two-way sync: invoices, customers, products, purchases, payments and debts. Stock levels refresh every 5–15 minutes during working hours. Finvalda Product and customer sync, and document transfer into accounting. Robolabs Invoices, purchases, product import and PDF documents. Two accounts are supported — documents go to different accounting sets depending on the organisation.
All integrations

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