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Facebook Messenger

Page messages arrive in the shared inbox and are answered from the CRM. The remaining 24-hour reply window is shown on screen.

Part of the chain

  • Capture
  • Sell
  • Deliver
  • Get paid

What this integration does

  • Facebook page messages end up in the same inbox as emails
  • The reply is sent from the CRM — no need to open Facebook
  • The 24-hour reply window is shown on screen rather than counted in someone's head
  • One button turns a conversation into a support ticket or a lead
  • The same customer history, even if they later write by email

How it is connected

No programming is needed. You enter the login details yourself, so they stay with you, and every data exchange is visible in the integration log with a timestamp, the response and the reason for any error.

  1. 01

    You need to be an administrator of your Facebook page

  2. 02

    In the settings you click "connect" and approve the permission in the Facebook window

  3. 03

    The first messages arrive right after connecting

Where you will see it in the system

An integration is not a separate window — it changes what you see in your daily work. These are the areas where the change is biggest.

Shared inbox The customer wrote on Messenger and a colleague replied by email — the history is still one thread, and nobody answers twice. Service and sites Customer emails no longer disappear in a mailbox — they become tickets with an owner.

FAQ

Questions about this integration

Did not find your answer? Ask us

What is the 24-hour window?

A Meta rule: a customer message can be answered within 24 hours of receiving it. The system shows how much time is left, so a thread never stops working unexpectedly.

Will we need a separate Facebook tool?

No. Messages are read and answered from the same inbox as emails, with the same templates and assignment rules.

Can a conversation be assigned to a specific person?

Yes — just like an email. The assignment rule fires on the customer's first message.

Other integrations

Instagram Direct Instagram messages in the same inbox as Messenger and emails — the account is connected separately. Telegram Your own bot, created through @BotFather. No reply window and no middleman — connected in a minute. Website chat widget Your own live chat for your website — one line of code, no third parties. Outside working hours the conversation moves to email. Rivilė Two-way sync: invoices, customers, products, purchases, payments and debts. Stock levels refresh every 5–15 minutes during working hours. Finvalda Product and customer sync, and document transfer into accounting. Robolabs Invoices, purchases, product import and PDF documents. Two accounts are supported — documents go to different accounting sets depending on the organisation.
All integrations

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