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Telegram

Your own bot, created through @BotFather. No reply window and no middleman — connected in a minute.

Part of the chain

  • Capture
  • Sell
  • Deliver
  • Get paid

What this integration does

  • Your own bot is used — and it stays yours
  • Connected by pasting in the key from @BotFather
  • There is no reply time window, unlike the Meta channels
  • Messages end up in the shared inbox with assignment and templates

How it is connected

No programming is needed. You enter the login details yourself, so they stay with you, and every data exchange is visible in the integration log with a timestamp, the response and the reason for any error.

  1. 01

    In Telegram you message @BotFather and create a bot — it takes about a minute

  2. 02

    You paste the key you receive into the system settings

  3. 03

    The first message to the bot shows up in the inbox immediately

Where you will see it in the system

An integration is not a separate window — it changes what you see in your daily work. These are the areas where the change is biggest.

Shared inbox The customer wrote on Messenger and a colleague replied by email — the history is still one thread, and nobody answers twice.

FAQ

Questions about this integration

Did not find your answer? Ask us

Does the bot belong to us?

Yes. You create the bot in your own Telegram account, so its name, picture and key stay yours.

Is there a 24-hour limit like on Messenger?

No. Telegram has no such window.

Other integrations

Facebook Messenger Page messages arrive in the shared inbox and are answered from the CRM. The remaining 24-hour reply window is shown on screen. Instagram Direct Instagram messages in the same inbox as Messenger and emails — the account is connected separately. Website chat widget Your own live chat for your website — one line of code, no third parties. Outside working hours the conversation moves to email. Rivilė Two-way sync: invoices, customers, products, purchases, payments and debts. Stock levels refresh every 5–15 minutes during working hours. Finvalda Product and customer sync, and document transfer into accounting. Robolabs Invoices, purchases, product import and PDF documents. Two accounts are supported — documents go to different accounting sets depending on the organisation.
All integrations

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