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Instagram Direct

Instagram messages in the same inbox as Messenger and emails — the account is connected separately.

Part of the chain

  • Capture
  • Sell
  • Deliver
  • Get paid

What this integration does

  • Instagram Direct messages arrive in the shared inbox
  • The reply is sent from the CRM
  • The 24-hour reply window is shown on screen
  • One button turns the conversation into a ticket or a lead

How it is connected

No programming is needed. You enter the login details yourself, so they stay with you, and every data exchange is visible in the integration log with a timestamp, the response and the reason for any error.

  1. 01

    You need a business Instagram account linked to a Facebook page

  2. 02

    In the settings you click "connect" and approve the permission

  3. 03

    Messages start arriving straight away

Where you will see it in the system

An integration is not a separate window — it changes what you see in your daily work. These are the areas where the change is biggest.

Shared inbox The customer wrote on Messenger and a colleague replied by email — the history is still one thread, and nobody answers twice. Service and sites Customer emails no longer disappear in a mailbox — they become tickets with an owner.

FAQ

Questions about this integration

Did not find your answer? Ask us

Is Instagram connected together with Messenger?

The account is connected separately, but the messages end up in the same inbox.

Do comments under posts work?

No, only Direct messages. We say so plainly, so there is no surprise during rollout.

Other integrations

Facebook Messenger Page messages arrive in the shared inbox and are answered from the CRM. The remaining 24-hour reply window is shown on screen. Telegram Your own bot, created through @BotFather. No reply window and no middleman — connected in a minute. Website chat widget Your own live chat for your website — one line of code, no third parties. Outside working hours the conversation moves to email. Rivilė Two-way sync: invoices, customers, products, purchases, payments and debts. Stock levels refresh every 5–15 minutes during working hours. Finvalda Product and customer sync, and document transfer into accounting. Robolabs Invoices, purchases, product import and PDF documents. Two accounts are supported — documents go to different accounting sets depending on the organisation.
All integrations

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