SMS: TCG Telecom and SMSAPI

Single and bulk SMS with templates, scheduled reminders and SMS as a second login factor.

What this integration does

Single and bulk SMS with templates
Scheduled SMS reminders — about upcoming site inspections, for example
A sender name instead of a number
An SMS code as a second login factor
An SMS code can verify the signer's identity before signing

How it is connected

No programming is needed. You enter the login details yourself, so they stay with you, and every data exchange is visible in the integration log with a timestamp, the response and the reason for any error.

01
You create a TCG Telecom or SMSAPI account and agree the sender name
02
You enter the keys in the system settings
03
You can send the first SMS immediately; bulk sends run in the background

Where you will see it in the system

An integration is not a separate window — it changes what you see in your daily work. These are the areas where the change is biggest.

Email and telephony You see all correspondence and calls on the customer record, even the ones a colleague handled. Service and sites Customer emails no longer disappear in a mailbox — they become tickets with an owner. Platform and customisation The system adapts to your process rather than the other way round — fields, views and permissions included.

FAQ

Questions about this integration

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Can bulk SMS be sent?

You can, with templates and personalisation. Heavy sends run in the background, so the system doesn't stall.

Can SMS be a second login factor?

It can — alongside Google Authenticator. An administrator sets whether it's allowed, recommended or mandatory.

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